If you make a claim to your insurance company for damage to your property or related to your health care policy, it will be processed by an adjuster or an examiner. His job is to investigate claims, negotiate settlements and authorize payments. Typical job duties include:
- Estimating repair costs for a damaged automobile
- Authorizing payment for a house roof repair
- Interviewing a physician about a client’s medical claim
- Calculating benefit payments for a disabled policyholder
Adjusters investigate claims by interviewing the claimant and witnesses, consulting police and hospital records and inspecting property damage. In the life and health insurance industries, examiners handle the work. Like adjusters, they investigate claims and authorize payments. The vast majority of adjusters and examiners work for insurance companies, although the government also employs them. Individuals must be able to study and grasp complex insurance regulations and claim procedures. Essential skills include the ability to communicate effectively with clients and other insurance professionals.
A college degree is preferred and additional training is often offered from the Insurance Institute of America. Passing a written exam for a license is required and continuing education may be necessary. Earnings usually range from $39k to $62k per year. (Salary data is based on information from PayScale.com and varies based on experience.)
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