Whether you want to open a bank or credit union account, have a question about a particular product, or want to return merchandise you have purchased at a store, the person who takes all the necessary information from you is a customer service representative. Typical job duties include:
- Answering questions on the telephone
- Handling complaints
- Assisting customers with merchandise returns
Many customer service representatives work for financial institutions. Familiarity with all the products and services offered is extremely important so they can make suggestions about what would best serve the customers’ needs. A professional appearance, congenial personality and excellent interpersonal skills are necessary.
Customer service representatives provide information to customers about the company’s products or services. The position requires good communication skills and basic computer knowledge. Customer service agents can also interact with customers to handle and resolve customer complaints.
Preferred training and education includes at least a high-school education with an emphasis on reading, math and computer skills. On-the-job training is typically provided. Earnings usually range between $13 and $17 per hour. (Salary data is based on information from PayScale.com and varies based on experience.) Job opportunities for customer service representatives are good. Those with computer skills should have the best job prospects.